Privacy Policy

ALTARA DATA — PRIVACY POLICY

Effective Date: 11/21/2025

Altara Data LLC ("Altara Data," "we," "us," or "our") is committed to safeguarding the privacy of our users, clients, and white-label partners. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your personal data when using our website, platform, software, or communication channels.

By accessing altara-data.com, using our software, or interacting with our services, you agree to the terms outlined in this Privacy Policy.

1. WHO THIS POLICY APPLIES TO

This Privacy Policy applies to:

• Individuals using the Altara Data website
• Businesses licensing Altara Data white-label credit dispute software
• End-users accessing the software under a white-label partner's brand
• Visitors subscribing, contacting, or interacting with any digital asset owned by Altara Data

If you are an end-user of a company that licenses our software in white-label form, Altara Data processes your data as a service provider / processor, and your primary Privacy Policy is the one provided by your service provider (the company using our white-label system).

2. INFORMATION WE COLLECT

We may collect the following categories of information:

A. Personal Information You Provide

• Name
• Email address
• Phone number
• Business information (for partners and clients)
• Payment and billing information (processed by third-party processors; we do not store card details)
• Account login information
• Contact form submissions
• Support inquiries

B. End-User Information (for White-Label Clients)

When a business uses Altara Data as a white-label credit dispute platform, the software may collect:

• Consumer contact information
• Uploaded documents
• Credit-related dispute data
• Notes, messages, and activity logs
• Attached files (letters, identity documents, etc.)

This data is collected solely to enable the functions of the platform and is owned by the white-label client.

C. Automatically Collected Information

We collect non-personally identifiable data such as:

• IP address
• Device and browser information
• Pages visited
• Session activity
• Referring URLs
• Time spent on site
• Cookies and tracking pixels

This is used for analytics, platform performance, and service improvement.

D. SMS / Email Opt-In Data

Altara Data DOES NOT share, sell, rent, or trade SMS opt-in information or phone numbers with third parties for marketing purposes.

We maintain:

• Timestamped opt-ins
• Consent logs
• Phone numbers
• Opt-out records
• Message delivery data

All text-message originator opt-in data is kept strictly confidential except for platform providers necessary to deliver the messages (e.g., Twilio).

3. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide access to the Altara Data platform
• Deliver white-label software services
• Process transactions and manage subscriptions
• Respond to inquiries and support requests
• Improve website functionality
• Maintain A2P compliance (TCPA, CTIA)
• Conduct security monitoring and fraud prevention
• Send service-related updates, notifications, and administrative messages
• Enable our white-label partners to operate their software under their brand

We DO NOT:

4. TEXT MESSAGE TERMS (A2P COMPLIANT)

Opt-In

Users receive SMS messages only if they voluntarily opt in via:

• Website forms
• Platform registration
• Manual consent
• Business partner opt-ins (white-label clients must legally collect this consent)

Opt-Out

Reply "STOP" to any message to unsubscribe.
Processed within 24 hours.

Help

Reply "HELP" or email our support team.

Message Frequency

Varies depending on activity inside the platform or client workflows.

Carrier Disclaimer

Message and data rates may apply.
Carriers are not responsible for delayed or undelivered messages.

5. INFORMATION SHARING & THIRD PARTIES

We may share data only with:

A. Service Providers

• Payment processors
• SMS gateways (e.g., Twilio)
• Hosting providers
• CRM or customer-support tools
• Infrastructure and security services

Each provider is contractually required to keep your information secure and confidential.

B. White-Label Partners

If you are an end-user of a company using Altara Data white-label software, your data is shared with that company because they own the customer relationship and operate under their brand.

C. Legal Obligations

If required by:

• Subpoena
• Court order
• Government investigation
• Protection of legal rights

D. Business Transfers

In case of merger, acquisition, or sale of assets.

6. DATA SECURITY

We use commercially reasonable safeguards to protect all data including:

• Encrypted data transmission (SSL/TLS)
• Server-level encryption
• Secure authentication protocols
• Access control and internal authorization policies
• Regular audits and security updates
• Secure backups
• Monitoring for unauthorized system access

Despite these measures, no system is 100% secure.
By using our services, you acknowledge this risk.

7. COOKIES & TRACKING TECHNOLOGY

We use cookies to:

• Improve user experience
• Analyze website performance
• Personalize sessions
• Track analytics and metrics

Users may disable cookies through browser settings, though some features may not function properly.

8. YOUR RIGHTS

Depending on your jurisdiction, you may request:

• Access to your personal data
• Correction or update of data
• Deletion of data ("right to be forgotten")
• Restriction of processing
• A copy of your data
• Withdrawal of consent
• Opt-out of any marketing communications

Email us at: [email protected] to submit a request.

9. CHILDREN'S PRIVACY

Altara Data is intended for users 18 years and older.

We do not knowingly collect data from children under 18.

10. THIRD-PARTY LINKS

Our site may contain links to external websites.

We are not responsible for:

• Their content
• Their privacy practices
• Their data collection policies

We encourage users to review third-party Privacy Policies.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

The most recent version will always be available on our website with the updated effective date.
Significant changes may be communicated via email or platform notification.

12. CONTACT INFORMATION

If you have questions about this Privacy Policy, contact us at:

Altara Data LLC
Email: [email protected]
Website: altaradata.com